Taking Action Is the Most Important Step of Utilizing Data
Data analyst Sarah Ashby stresses the importance of asking questions and taking action on your data, not just collecting it for the sake of knowledge.
Five Keys to Good Customer Service Part Five: Show Interest and Be Prepared
In the final article of her series on customer service, Morgan VanEnk delivers her last piece of advice: be prepared and stay engaged.
The Four Primary Challenges Facing Credit Union CIOs Today and How to Address Them
CU*Answers CEO Randy Karnes discusses what he believes to be the four major things CIOs should be focusing on ensure their credit unions stay up-to-date and in the game.
Is Cannabis the Next Golden Opportunity for Credit Unions?
With medicinal and recreational marijuana businesses becoming more commonplace, Emily Claus debates the high-risk, high-reward stakes credit unions should be aware of when considering working with these accounts.
Beyond the Single Transaction: People Helping People
Julie Gessner makes the case for consultative services as a means to balance members’ desire for instant gratification along with great member service and connection.
The Value of Organization within an Organization
Organization is an often overlooked job skill for an employee. But the ability to plan, prioritize, and achieve goals can save your credit union or CUSO time and money (and you hassle). For some people, organization comes easy; others find it to be challenging. Getting into a routine with your...
The Art of Confidentiality
As someone who deals with confidentiality on a daily basis, Mary Sweeny wants to remind credit unions and employees that information leaks don’t just come from failed cybersecurity measures.
Three Reasons Why Your Credit Union Should Be Considering Data Analysis
Does your credit union delve into data analysis? Keegan Daniel says it should be, providing three main reasons why credit unions, if they aren’t already, would want to take a closer look at their data.
The Keys to a Successful Member Onboarding Process
How is your credit union welcoming new members? What processes do you have set up? Victoria Thornton urges credit unions to reach out regularly through a number of channels to update and inform new members.
Banks are Currently the Envy of Credit Unions When It Comes to De Novos
When it comes to supporting start up financial institutions, the banking industry is beating the credit union industry at its own game. Vic Pantea shares the FDIC’s commitment to de novos and what the NCUA can learn from them.
